Terms & Conditions

Delivery

Monday – Saturday delivery days.  Orders placed after 10AM will be delivered the next delivery day.

Delivery is free of charge with your $25 minimum order to most zip codes in Hampton, Newport News, Yorktown and Poquoson.  For delivery to an area out of our zip codes, contact us for delivery information.

We deliver the day that you request, and will notify you by text message when your delivery is completed.

Cancellation/Satisfaction

Please make every effort to ensure that the product type, message, delivery date and delivery information is correct, including the recipients phone number.

Cancellation of products ordered must be made within 24 hours of ordering or 24 hours before the delivery for a full refund.  Orders already prepared or out for delivery cannot be cancelled.  Please let us know you wish to cancel by calling us as soon as possible at 757-692-5744.

We pride ourselves on our quality, freshness and superior service.  From online ordering to delivery, we want you to have the best possible experience with Huntington House.

If you are unsatisfied for any reason, please contact us, please be sure to include your phone number and email and we will make everything right.

Residential

If the delivery is a residence, we will attempt to make contact with the recipient by knocking or phone call, we cannot leave the delivery until we make contact with the recipient.  That is why it is so important to give us one or more cell phone numbers to contact them.

Business

If the delivery address is a business, we will leave your delivery with the front desk, receptionist, or co-worker and obtain their information.  Of course we always attempt to make the delivery to the actual recipient first.

Schools

If delivery is to a school, we will leave your delivery at the main office of the school.  We always request that the student or staff recipient be notified as soon as possible, and we text them that the delivery is at the main office.

Hosptial & Care Facilities

We will leave your delivery at the location closest to the patient that is allowed by the facility.  We will text the recipient to let them know of the delivery if it cannot be made immediately to them. 

College Delivery

If the delivery address is a college we deliver according to the college delivery requirements.

William & Mary

William and Mary-Delivery is made to the mailroom and students are notified by text.  We require their cell number and CSU number.  For staff we deliver to the appropriate building or office location.

Christopher Newport University

Delivery is made to the mail room and students are notified by text, we require their cell number and Box number.  For staff we deliver to the appropriate building or office location.

Hampton University

Delivery is made directly to the student’s dorm.  We require their cell number and Dorm name and Room number.  If they are not available we will leave it with the Dorm manager or an available roommate.  For staff we deliver to the appropriate building or office location.